I was taking over lead design responsibility for our core Identity and Access Management product. I wanted to make sure that I had a framework and a long term vision that I could fit my design decisions into.
I started by talking with the product managers from this product area. I interviewed them about how they think about the product:
I also interviewed this product area's engineers to find out how they spend their time and what they work on. I interviewed customer support to find out what users have the most trouble with. I read Gartner reports on the IAM space.
I created a vision to help shape a consistent pattern of design decisions moving toward a goal state of robust functionality for the IAM product. It included: